I wrote two emails, after finding trouble in the right address to send you. In fact, says Osram not sure where to write to report the malfunction or just good for its products. I must say that initially when he began to buy their products I remained impressed, especially because it'll give you other than to send the defective product under warranty at no cost, even after your call to them, staring at the carrier for the outward and return. But some of their products are really very good: in particular the economy as Dulux Bulbs 7 Watts E19 attack, because those are good 7-w. This third type works with the characteristics that they communicated in specific years, both as regards the number of starts, both as regards the time of ignition. The fact is that between 2003 and 2004 impressed by the functioning of other products Osram bought the house about 30 of these lamps. I had never done. Even guarantee half began to fail. Too trusting of the brand Osram, I have kept all the guarantees, partly because, as you well understand, I had never happen find products with a percentage of total failure like this. Some returned to me about 6 or 7 years, but what about the others, and I have already failed other 10, I do not worry about this issue, moreover, or lost your warranty.
In the end I could be more careful not agree.
But what bothers me is that years responded to my emails. You do not really worry about to reassure one of their clients, who for years has given him confidence and money. This dear
Osram is serious and you will lose many customers, I will address myself in particular to other brands, certainly cheaper and less experienced, but with an organization that maintains contact with the end customer. This is the secret of the trade for the Future
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